Posts Tagged ‘DMV’

Gov. Sandoval Appoints New Business Agency Director

By Nevada News Bureau Staff | 1:44 pm October 29th, 2012

CARSON CITY – Gov. Brian Sandoval today announced he has appointed Bruce Breslow as director of the Department of Business and Industry, effective November 12. Breslow is currently Director of the Department of Motor Vehicles.

“Bruce’s people-first approach to problem solving has helped pioneer a new era for customer service at the DMV,” Sandoval said. “His innovative thinking has led to the development of mobile applications, the placement of DMV self service kiosks at grocery stores throughout the state and a reduction in wait times for customers at the DMV. I am confident that Bruce’s leadership and customer-first mentality will be an invaluable asset to B&I.”

DMV chief Bruce Breslow. / Nevada News Bureau.

Breslow takes over the agency from Terry Johnson, who Sandoval last week named to the Nevada Gaming Control Board.

The Department of Business and Industry is comprised of fourteen regulatory agencies, 635 employees and a combined budget of $119 million. A multitude of industries are regulated by the department, including insurance, transportation, financial institutions, and boxing and mixed martial arts, among others.

Sandoval appointed Breslow to head up the DMV in January 2011. He formerly served as the executive director of the Nevada Agency for Nuclear Projects and as commissioner and administrative law judge for the Transportation Services Agency under former Gov. Kenny Guinn.

Troy Dillard has been named interim director at the DMV. A native Nevadan, he was employed with the Nevada Department of Public Safety from 1989 until 2004 when he transferred to the DMV as an administrator. In 2011, Dillard was appointed to the position of deputy director with the DMV.

Nevada DMV Goes Mobile With iPhone App

By Nevada News Bureau Staff | 11:04 am October 5th, 2011

CARSON CITY – Nevada iPhone users now have DMV information at their fingertips with a new iPhone and iPad app called “DMV Mobile”.

Motorists planning a trip to the Nevada Department of Motor Vehicles can look up wait times at six metropolitan offices, get maps to all of the offices and kiosks, look up personalized plates and even schedule a drive test.

“As more and more people rely on mobile devices for information, we’re pleased to be able to bring them new services,” said Gov. Brian Sandoval. “Customer service is a top priority for the DMV and this application gives up-to-the-minute information on wait times, just as the new kiosks provide customer-friendly alternatives.”

A Nevada DMV iPhone app is now available.

DMV Director Bruce Breslow said: “Being able to search for kiosk locations could become a major time saver for the motoring public as the kiosk program is expanded next year. Also, one fun feature is the Personalized License Plate Lookup. Motorists can check whether a plate combination is available and get a preview of what their plate would look like.”

iPhone users will also find links to all of the DMV online services through the department’s website.

“The ‘DMV Mobile’ app for the iPhone and iPad gives motorists access to key DMV information while on the go,” DMV spokesman Tom Jacobs said. “However, because of the recent ‘hands free’ law regarding cell phones, that shouldn’t mean on the go behind the wheel.”

In addition to the iPhone app, the department unveiled a completely redesigned home page on its website.

“This is the first redesign since the late ‘90’s and it takes the site into this century,” Breslow said. “It’s far more user friendly.”

The iPhone application and website was developed in-house by the DMV at no cost other than staff time.



$27.6 Million Contract Will Bring High Tech Kiosks To Grocery Stores For DMV Transactions

By Sean Whaley | 2:13 pm August 15th, 2011

CARSON CITY – The state Board of Examiners today approved a 10-year, $27.6 million contract to install kiosks in grocery stores statewide where Nevadans will be able to renew car registrations, extend drivers licenses and perform other tasks that might otherwise require a trip to a Department of Motor Vehicles office.

The contract with Intellectual Technology Inc. will be paid for by charging fees to those using the kiosks, $1 for all transactions but car registration renewal, which will run $3, said Bruce Breslow, director of the DMV. The state is currently paying the company $5 for each car registration renewal, but the amount users will pay was reduced in the new contract.

DMV chief Bruce Breslow explains a new kiosk contract to the Board of Examiners today. / Photo: Sean Whaley, Nevada News Bureau.

The purpose of the kiosks is to simplify DMV transactions for the public while at the same time reducing the need for staff to operate the state’s multiple DMV offices,  he said. DMV offices may close at 5 p.m., but a kiosk in a grocery store will be accessible 24 hours a day, Breslow said.

“Let’s say you live out in Summerlin,” he said. “By the time you get in your car, take the freeway, find the DMV office, wait in line at the DMV, get back in your car and negotiate the traffic to get back there, that’s two hours of your life plus a couple of gallons of gas. So certainly a dollar is a better alternative than that.”

The state expects to add 40 kiosks at stores around the state in the first two years of the contract, most in Southern Nevada where the DMV wait times are usually longer than in other locations. More kiosks may be added if there is demand.

The new kiosks are expected to be available beginning next spring. The state has 27 kiosks now, most located in DMV offices, but some services, such as renewing a driver’s license, are not yet available using the existing machines, he said.

The board, made up of Gov. Brian Sandoval, Attorney General Catherine Cortez Masto and Secretary of State Ross Miller, approved the contract.

Sandoval asked for a presentation on the contract because of the size of the agreement.

“This number is very large, but instead of an expense for the state, this is actually a savings for the state,” Breslow said.

The current kiosk program subsidizes the cost of each transaction from the state highway fund, he said. The Legislature changed this to allow the fee to be charged to the user for the convenience of using the kiosk, Breslow said.

“So we’re hoping to take about 12 percent of the line, of the people that are currently coming to the DMV, and making it a lot more convenient for them not to have to come to our building, and to do it in their neighborhoods,” he said. “But we have a lot of education to do.”

A lot of the stores that will be hosting the kiosks will be getting the message out to the public that the DMV services will be available at their establishments, Breslow said.

Sandoval complimented Breslow for reducing wait times at DMV offices, as well as the feature on the agency’s website that shows the wait times at the different offices.

Breslow said many DMV tasks can be accomplished using the agency’s website, but that usage has topped out at about 33 percent for on-line activity. Some people prefer the kiosks, which can also provide information in Spanish, he said.

Breslow said the new machines won’t take cash, but they will take credit and debit cards and will scan a check as well.

Audio clips:

DMV chief Bruce Breslow says the kiosks will be available 24 hours a day for DMV customers:

081511Breslow1 :18 a Sunday, so.”

Breslow says most transactions will cost the user $1:

081511Breslow2 :17 down to $3.”

Breslow says a $1 fee is cheaper than spending time on the freeway to wait in line at a DMV office:

081511Breslow3 :18 alternative than that.”



DMV Kiosk Gives New Meaning to One-Stop Shopping

By Nevada News Bureau Staff | 7:18 am July 14th, 2011

A southern Nevada supermarket will now offer customers the ability to renew or reinstate automobile registrations on the way to the produce aisle.

The newest self-service “DMV in a Box” kiosk opens today in an Albertson’s grocery store at 4850 W. Craig Road in Las Vegas. It is the first supermarket in southern Nevada to host such a kiosk.

The self-funded kiosk program went into effect when the 2011 Legislature passed Senate Bill 441. In the coming years, the Department of Motor Vehicles plans to deploy dozens of new kiosks throughout the state with no up-front costs to the taxpayer.

The new machines will offer many services including driver’s license and ID card renewals, the ability to print out driving records, and the option to reinstate vehicle registrations that have been suspended due to a lapse of insurance.

“The Albertsons kiosk is just one more step in our plan to bring the DMV into neighborhoods, employment centers and campuses across Nevada,” said DMV Director Bruce Breslow.

“Thanks to the Legislature, ‘DMV in a Box’ could become as commonplace as bank ATM machines,” he said.

Kiosks are presently located at all southern Nevada DMV offices and at five AAA offices in the Las Vegas valley. Earlier this year, the department placed new kiosks at two supermarkets in northern Nevada as well as at Fernley City Hall.

Nevada DMV customers completed 450,358 transactions at kiosks during fiscal year 2011, which ended June 30th. The total number of transactions completed by the DMV website, kiosk and other alternate technology topped 1.3 million in the same period.

The kiosk opening ceremony takes place at 11 a.m. Presiding at the ribbon-cutting ceremony will be Assemblyman Kelvin Atkinson, Assemblywoman Marilyn Kirkpatrick, and officials from Albertsons and the Department of Motor Vehicles.

“The kiosks are a prime example of state government bringing better services to the citizens while cutting costs at the same time,” said Atkinson, chairman of the Commerce and Labor committee, in a press release.

New DMV Director Says “DMV In A Box” Proposal Will Revolutionize Service

By Andrew Doughman | 4:56 pm February 2nd, 2011

CARSON CITY – Long lines at the Department of Motor Vehicles could be a thing of the past under a new proposal.

The new director of the state’s DMV plans to ask the Legislature to pass a bill that would allow 80 new, self-service kiosks in many Nevada neighborhoods.

The director, Bruce Breslow, who has been on the job for less than a month, has said that the “DMV in a box” program would “revolutionize” how the state offers services.

“That is our way of adding another 80 DMV offices to the state of Nevada without adding any new costs to the state,” he said.

The program would be self-funded through what Breslow called “convenience fees.”

Customers could go to strategically-placed kiosks throughout Nevada – at university campuses, city centers, retail centers – to access kiosks where they could pay for and print car registration tabs and driver’s records. In the future, customers could renew licenses at kiosks and even take driver’s license photos.

Breslow billed the program as a way to beat long lines and save a drive to a distant DMV office. If the kiosks become popular, they would further reduce lines at DMV offices since more people would be using kiosks.

The caveat here is that customers can already access many services – for free – on the DMV’s website.

Breslow, however, said that the kiosks would reach customers who can’t afford or do not know how to use a computer.

The kiosk would also print a license plate decal immediately whereas customers would use the DMV’s website would have to wait several days for the decal to arrive by mail.

Breslow testified before a legislative budget committee, where he stressed that the program would cost no money to the state.

Gov. Brian Sandoval has proposed to cut spending in many sectors including K-12 and higher education and health and human services in his $5.8 billion budget.

Legislators, maybe understandably, may be averse to any new spending proposals when they are struggling with ways to maintain services at current levels.

Breslow said he would have vendors bid for a contract to supply the machines, some of which could be on the ground by May, 2012.

As a more immediate way to reduce lines at current offices, Breslow also said that the DMV website will soon be hosting live wait times at offices. This will allow customers to check wait times at home before deciding to make a trip to a DMV office.

For the kiosks, the vendors would recoup the cost of manufacturing, installing and maintaining the kiosks via “convenience fees.”

Breslow said that he hopes the fees would be low because the vendors may lower their bids to win a contract for so many kiosks.

“We’re hoping that by having quite a few new kiosks, that would compel them to lower their transaction fees,” he said.

Right now, the state levies $1 fees for printing drivers’ records and about $5 for printing car registration tabs.

The state currently operates 27 kiosks, 17 of which are inside of DMV offices.

At a technical level, the proposal would move the kiosk program to a new, self-funding program. The kiosks are currently funded through revenue from the DMV’s share of the state’s Highway Fund.

Use of the state’s current kiosks has increased year by year with 353,000 transactions during fiscal year 2009, according to the DMV.

Nevada’s Legislature convenes Feb. 7.

Nevada DMV Reduces Wait Times With Technology Improvements

By Nevada News Bureau Staff | 4:39 pm November 8th, 2010

Average wait times at the Department of Motor Vehicles’ busiest offices have dropped to under 60 minutes due to upgrades to the agency’s computer system using federal grant money.

“We were able to use federal grant funds to upgrade and test our computer application,” DMV Director Edgar Roberts said. “Those changes went into effect on September 30 after nearly a year of programming and testing. The changes reduced the average wait times in our metropolitan offices by 26 to 30 minutes.”

The most dramatic reduction in wait times was at the Decatur office in Las Vegas. In September, the average wait time at that office was 59 minutes. In October, it dropped to 23 minutes. The Reno office’s average wait time went from 86 minutes to 40, the Henderson office from 82 to 57, the Sahara office in Las Vegas from 70 to 59 and the West Flamingo office in Las Vegas from 82 to 48.

Grant funds were also used to purchase additional equipment to take photos for drivers’ licenses. A second photo station was successfully installed and tested in the West Flamingo office last month and plans are to install a second station in all remaining metropolitan offices this month.

“Two photo capture stations in our busiest offices will reduce wait times even more,” Roberts said.

Other efforts by the department have contributed to a reduction in wait times by giving motorists alternatives to visiting an office, including a program to communicate with emissions inspection stations where motorists can renew vehicle registrations.

The system was developed entirely in-house by DMV programmers at no cost other than the staff time. The new database replaced a telephone-based system operated by a private contractor for a savings to the taxpayer of more than $3 million annually.

“The VID is a prime example of the department’s commitment to developing technological solutions that make doing business with the department easier and save the Nevada taxpayers money,” Roberts said.

The department’s website has also allowed motorists to complete a number of transactions without visiting an office. In September, 57,830 vehicle registration and driver’s license renewals were processed online. In addition to renewals, motorists can use the website to order duplicate registrations or decals, search for personalized plates, print out drive records, update insurance information, report vehicles sales, download forms and report the sale of vehicles.

“At, you’re just a click away from first in line,” Roberts said. “It’s a good idea to check our website before heading to an office. We add features and functions to the website regularly. There’s a good chance that what you need to do can be done on line.”

One of the most recent additions to the web-based transactions is the department’s Electronic Dealer Report of Sale program. Currently in the pilot stage with 21 car dealers participating in Southern Nevada and 13 participating in the north, it allows participating dealers to issue the report of a sale directly to the department electronically. That allows the buyer to register a new car online instead of visiting an office.

“An electronic report of sale means no paper copy and no required office visit,” Roberts said.  “Expanding this program is one of the department’s priorities because, as it stands now outside this pilot program, buying a new car or a new-to-you car requires an office visit to register it.”

Another successful partnership that has helped reduce wait times is between the department and the American Automobile Association (AAA). Two AAA offices in the north and five in the south have the department’s self-service kiosks. Motorists can use the kiosks to renew registrations, reinstate a suspended registration and print out drive records.

Nevada DMV to Offer Traditional Drivers’ License to Residents as Option to Real ID

By Sean Whaley | 5:50 am April 20th, 2010

CARSON CITY – A legislative panel was told by the Department of Motor Vehicles yesterday that a new version of a regulation implementing Real ID in Nevada is being drafted that will allow residents to keep the older, traditional license if they choose to do so.

The announcement by DMV Director Edgar Roberts came at a hearing of the Legislative Commission’s Subcommittee to Review Regulations, which was to consider a new regulation adopting the new drivers’ license requirement for all residents.

The announcement drew a round of applause from a number of people on hand to testify against the proposed regulation.

Assemblyman Marcus Conklin, D-Las Vegas, chairman of the subcommittee, noted that the DMV will hold a hearing on the new proposed regulation before it comes back to the subcommittee for review.

Conklin said the new regulation is, “trying to make it better but we need a little time to do so.”

The subcommittee will meet April 28 at 1 p.m. to consider the new version of the regulation. The date of the DMV hearing has not yet been set.

Gov. Jim Gibbons signed an emergency regulation implementing Real ID in Nevada in December despite concerns expressed by the ACLU of Nevada and others that the regulations were a violation of privacy rights. Gibbons said the regulation addressed the privacy concerns.

A new regulation is required to be adopted to replace the emergency version.

The DMV began issuing Advance Secured Issuance licenses to comply with Real ID earlier this year. ASI is a new license or ID card marked with a gold star indicating it meets federal identification standards for boarding commercial aircraft and entering federal buildings where identification is required.

Assembly GOP Leader Says Bank Fee in Budget a Tradeoff, Concerned About Last Minute Jobs Bill

By Sean Whaley | 5:44 pm March 1st, 2010

CARSON CITY – Assembly Minority Leader Heidi Gansert said in an interview today that GOP agreement to include a new fee on banks in the final budget deal approved by the Legislature early today was in exchange for support for keeping Nevada State Prison open.

Gov. Jim Gibbons had proposed to close the aging facility as part of his budget cuts, but the move was opposed by many lawmakers because it would mean the layoff of 136 state employees and cause further economic problems for the capital city. Public safety was also cited as a concern.

“In the end it was somewhat of a trade for Nevada State Prison to tell you the truth,” Gansert said on the television program Nevada NewsMakers. “Nevada State Prison has been in limbo for quite some time. We can’t seem to figure out whether to close it or not.”

Closing the prison would also have resulted in maximum capacities at other Nevada correctional facilities as inmates were relocated, potentially creating the need to build a new expensive prison to handle inmate population growth, she said.

Assembly Speaker Barbara Buckley, D-Las Vegas, proposed the new banking fee that ultimately was part of the budget agreement. The new fee will create a foreclosure mediation program for small businesses. The fee was originally proposed at $500 per notice of default, but ended up at $200. It will raise about $13.8 million.

The savings from closing the prison was about the same amount of money: $13 million, so the bank fee was included as an offset, Gansert said.

“It’s a tough choice; it’s not something that any of us supported,” she said of the bank fee. “But in the end we felt that we needed to relive some of the uncertainty and give us some more time on the state prison.”

Ultimately six of the 14 GOP Assembly members, including Gansert, voted for the bill to balance the state budget, including the new bank fee. The bill passed both houses of the Legislature and is expected to be signed by Gibbons, who helped craft the budget agreement.

Gansert called the new fees in the bill “a pittance” compared to the budget cuts and other maneuvers, such as sweeping various agency bank accounts, used to balance the budget and erase an $800 million-plus shortfall.

In the interview, Gansert also expressed concerns about a last-minute measure approved by the Legislature to create road construction jobs. Senate Bill 6 passed both houses of the Legislature in the final hours of the six-day session. It will use existing taxes, including a one-eighth of a cent sales tax in Clark County, to finance a bonding program for road construction.

“That bill was a very last-minute bill,” she said. “I know we had a mixed vote out of the Assembly. My concern was there was no check on it. It became an evergreen for a sales tax and an evergreen for some other taxes.”

Gibbons amended the special session proclamation to allow for consideration of the proposal, which was crafted by Assemblyman Kelvin Atkinson, D-North Las Vegas.

Gansert and four other Assembly Republicans opposed the measure. It received unanimous support in the Senate.

Gansert called the proposal “very unusual” in that no other approvals were required to go forward with issuing the bonds.

“Typically with anything related to bonding, you either have a time frame or a cap — and both of those were gone,” she said.

Gansert said another objection was to a provision giving the Nevada Department of Motor Vehicles the authority to raise its own agency fees. The Legislature has not previously given the agency the ability to change its fees through regulation, she said.

InsureNet Could Help Nab Shirkers, Net Millions

By Elizabeth Crum | 5:57 pm February 18th, 2010

Last night Ralston had a segment on his show on how some in the state are considering hiring a private company (InsureNet) to search Nevada roadways for uninsured and unregistered motorists.  Scanners on the roadsides would grab license plate info which would then cross-check for insurance and registration status.

Today the LV Sun had a piece on it.  Gibbons’ Deputy Chief of Staff, Lynn Hettrick, says in the story there may be $100M-ish in revenue for the state if approved.  Today during talks he said there would be at least $30M guaranteed.  The ACLU and DMV both object to the idea.