Jobless Claimants Who Had Problems Filing For Benefits Urged To Re-file

CARSON CITY – A computer glitch that caused some jobless benefit recipients to have their claims mistakenly rejected this week has been fixed, and claimants who had problems are encouraged to re-file using the state’s website.

Claimants should go online to file their claims as soon as possible, said Frank Woodbeck, director of the Department of Employment, Training and Rehabilitation (DETR). The telephone claims center will still accept claims, but due to the already high call volume, claimants may experience longer than usual hold times, he said.

DETR Director Frank Woodbeck.

“Staff worked during the night to correct the problem that may cause some claimants to receive their benefits about two days late,” he said. “We understand the magnitude of this situation as so many depend on unemployment benefits for their livelihood during this tough economic climate.

“We are in the midst of a five-year overhaul of our computer system, but in the meantime, we continue to struggle with 30-year-old technology, that unfortunately doesn’t function well 100 percent of the time,” Woodbeck said.

The agency on Tuesday discovered a computer error that was causing issues processing claims for benefits for this week.

There are currently about 86,000 people who received unemployment benefits weekly. The department traditionally receives a greater number of calls than usual, during this post-holiday season, which is further causing delays for callers accessing the telephone claims system.

The Unemployment Insurance Call Center hours have been extended as a result of computer system issues and a seasonal increase in demand by our customers. However, the center will be closed, as will all state offices, on Monday in observance of the Martin Luther King Jr. holiday.

All calls received prior to 5 p.m. each day will receive assistance from one of our customer agents. The Unemployment Insurance Call Center will be accepting calls Monday through Friday, 8 a.m. to 5 p.m.

 

  • Monvessdr

    I tried to process my claim on Sunday as I usually do, but I guess because of the computer glitch I was not able to do so. There wasnt any kind of notice of their website, which would have helped me tremendously, as I spent all day calling on Monday and was not able to get through. Finally on Tuesday I was able to get through to the automatated system, took them 6 hours to call me back. And the rep acted like it was my fault, interrogated me for 10 min and acted like I should be so greatful..no appology, nothing about a glitch in their system. So frustrating dealing with them. She also said I couldn’t file until the next day, which delayed it even more. Neadless to say, I finally received my benefits on Friday, instead of Tuesday. And now it’s delayed again do to the Martin Luther King holiday. I understand it’s a federal holiday but it should be all automated and especially after last week and all the time wasted on the phone. This is my only source of income and its so stressful not knowing when the money will come. I don’t think the utility companies will care when I tell them I can’t pay a bill because there was a glitch and a holiday! Just frustrated and fed up…

  • Mom of 2

    I tried to process my claim on Sunday as I usually do, but I guess because of the computer glitch I was not able to do so. There wasnt any kind of notice of their website, which would have helped me tremendously, as I spent all day calling on Monday and was not able to get through. Finally on Tuesday I was able to get through to the automatated system, took them 6 hours to call me back. And the rep acted like it was my fault, interrogated me for 10 min and acted like I should be so greatful..no appology, nothing about a glitch in their system. So frustrating dealing with them. She also said I couldn’t file until the next day, which delayed it even more. Neadless to say, I finally received my benefits on Friday, instead of Tuesday. And now it’s delayed again do to the Martin Luther King holiday. I understand it’s a federal holiday but it should be all automated and especially after last week and all the time wasted on the phone. This is my only source of income and its so stressful not knowing when the money will come. I don’t think the utility companies will care when I tell them I can’t pay a bill because there was a glitch and a holiday! Just frustrated and fed up…

  • Mom of 2

    I tried to process my claim on Sunday as I usually do, but I guess because of the computer glitch I was not able to do so. There wasnt any kind of notice of their website, which would have helped me tremendously, as I spent all day calling on Monday and was not able to get through. Finally on Tuesday I was able to get through to the automatated system, took them 6 hours to call me back. And the rep acted like it was my fault, interrogated me for 10 min and acted like I should be so greatful..no appology, nothing about a glitch in their system. So frustrating dealing with them. She also said I couldn’t file until the next day, which delayed it even more. Neadless to say, I finally received my benefits on Friday, instead of Tuesday. And now it’s delayed again do to the Martin Luther King holiday. I understand it’s a federal holiday but it should be all automated and especially after last week and all the time wasted on the phone. This is my only source of income and its so stressful not knowing when the money will come. I don’t think the utility companies will care when I tell them I can’t pay a bill because there was a glitch and a holiday! Just frustrated and fed up…